NOVLEE TERMS AND CONDITIONS OF SALE FOR PRODUCTS AND SERVICES

1. Relationship between You and Novlee

These General Terms and Conditions of Sale (hereinafter the "Terms and Conditions of Sale") apply to the products and services offered by Novlee, particularly via the website www.securpost.com, a platform published by Novlee and dedicated to the marketing of Securpost brand products and services (hereinafter the "Site" or the "Securpost Service").

These General Terms and Conditions of Sale constitute the contractual terms between you (hereinafter "Buyer," "You," "Consumer," or "User") and Novlee SAS, a company registered with the Créteil Trade and Companies Register under number 900 555 756, with its registered office at 28 avenue des Pépinières, 94260 Fresnes, and whose intra-community VAT number is FR 00 900 555 756 (hereinafter "Novlee" or "We").

You can consult the answers to frequently asked questions on our customer support site at https://www.securpost.com or contact our customer service via the "Contact Us" interface.

These General Terms and Conditions of Sale are a subset of the General Terms of Use of Novlee Services. In case of contradiction, the General Terms and Conditions of Sale prevail over any other document regarding provisions related to sales.

As a consumer, you acknowledge and guarantee that:

• You have obtained and read a copy of these General Terms and Conditions of Sale;

• You will use Novlee products and services solely for personal and non-commercial purposes;

• You are in possession of these General Terms and Conditions of Sale on a durable medium, particularly by physically printing them;

• You are of legal age or duly authorized, according to the laws of your country of residence, to enter into these General Terms and Conditions of Sale;

• The laws of your country of residence allow you to make the purchase and receive a Novlee product or service;

• You have no reservations regarding the provisions of these General Terms and Conditions of Sale;

• Placing an order constitutes unreserved acceptance of these General Terms and Conditions of Sale;

• You are fully aware that any order placed via the Site implies an obligation to pay;

• Placing an order for one or more Novlee product(s) or service(s) constitutes confirmation that you have read, understood, and accepted these General Terms and Conditions of Sale, without reservation, dispute, or refusal.

 

2. Definitions

Sometimes, we use certain words with an initial capital letter. This capital letter indicates that the word is a contractual definition and has the following meaning:

• Buyer: refers to a Consumer who has placed one or more orders for one or more Novlee Product(s) or Service(s), the acquisition of which is possible via the Site and/or Applications published by Novlee, and who has all the necessary rights to enter into a Contract and place an order.

• Consumer: refers to any natural person acting for personal and non-commercial purposes, not falling within the scope of their commercial, industrial, craft, or liberal activity.

• Contract: refers to any contract concluded between the Consumer and Novlee, based on the order placed by the Consumer, after confirmation of the order by Novlee and completion of all actions provided for in these General Terms and Conditions of Sale.

• Parties: refers collectively to the Buyer, Consumer, or User, on the one hand, and Novlee, on the other.

• Product(s) and/or Service(s) or Novlee Products and Services: refers to all goods and services offered by Novlee, which can be ordered on the Site.

• User: refers to any natural person who uses or interacts with Novlee Products and/or Services.

• Site: refers to the website available at the following address: https://www.securpost.com 

3. Purpose

These General Terms and Conditions of Sale apply to all means and actions enabling:

• the presentation of an offer to the Consumer, notably through the securpost.app Site and Applications published by Novlee;

• the acceptance of this offer by concluding a Contract;

• the execution of this Contract.

4. Modifications to the General Terms and Conditions of Sale

The Parties understand and acknowledge that Novlee has the right, at any time, to modify all or part of these General Terms and Conditions of Sale, notably to incorporate changes required by law, by any applicable regulation, or due to the evolution of our Products and Services, or any other event that Novlee deems sufficiently relevant to justify such modifications. Any new version of the General Terms and Conditions of Sale will replace previous ones.

However, each order remains subject to the version of the General Terms and Conditions of Sale in force at the time of said order.

We recommend that you regularly consult the General Terms of Use of Novlee Services and save each version on a durable medium.

5. Order Process and Contract Formation

PRODUCT DESCRIPTION - PRICES – OFFER COMPONENTS

Product Description

Each Product offered on the Site is subject to a description prepared by Novlee. Only the contractual documents published by Novlee, notably these General Terms and Conditions of Sale, product descriptions, features, functionalities, and prices disseminated directly via media published by Novlee (notably on the website www.securpost.com) are deemed accurate and binding.

It is your responsibility to verify the compatibility of the Product(s) and Service(s) with your needs, as described in these documents.

Photographs, videos, or illustrations used to present the Products are provided for informational purposes only. They do not constitute a contractual element and cannot incur Novlee's liability.

Prices

Prices are always indicated excluding any delivery and transport costs. These are mentioned before order validation. They will be clearly invoiced in addition to the price of the ordered Product unless otherwise indicated. This indication may take the form of a discount voucher, a gift card, or a special offer.

Depending on your connection location to the Site, the prices indicated on the Site may not include taxes. We draw your attention to the fact that the sales price never includes any customs fees. Also, the legislation applicable to You may provide for certain direct or indirect taxes that We do not collect. Any tax not indicated during the ordering process remains, in any case, payable according to the applicable legislation and is your sole responsibility.

Prices indicated on the Site may be offered to You in a currency that does not correspond to the currency used in your State. Novlee will under no circumstances bear the currency exchange fees. The Buyer must pay the additional costs related to currency exchange. It is advisable to inform yourself about the applicable fees and exchange rates at the time You place an order, particularly with regard to the payment method You wish to use and that We offer.

The amount You will have to pay includes the sales price of the Product, related delivery costs and, where applicable, the taxes mentioned above. All these elements are indicated on the order summary page.

The prices We present to You may be changed at any time. Only the price presented to You on the summary page at the time You place an order is applicable.

Components of the Offer

The elements above determine the offer by which We are bound when You have accepted it. The online sales offers We present to You are valid, within the limits of available stock, as long as they are accessible on the Site and on the Applications published by Novlee or until the expiration of their validity period if one is mentioned on the Site or Applications.

Thus, Novlee can only be bound by the offers directly presented to You by Novlee on the Site or through the Applications.

We inform You that prior to your identification as a Buyer (by entering your order information), You can view the details of your cart by clicking on the "Cart" icon. You can then enter any discount codes and gift cards you have by entering the code on the same page and confirming. The indicated price will then take these reductions into account.

 

BUYER IDENTIFICATION – DETERMINATION OF DELIVERY AND BILLING ADDRESS

To place an order, You can do so without creating an account. It is imperative that the Buyer provides Us with truthful and up-to-date information, including their name, complete physical address, and telephone number. This information allows Novlee to properly fulfill and deliver the order.

If You have designated another person to receive your order, always make sure to ask for their prior agreement to receive your order and for them to authorize You to provide Us with information about themselves, particularly their personal data. Novlee cannot be held responsible for information provided without the recipient's consent. By providing erroneous information, the Buyer waives their right to allege a breach of Contract by Novlee in the event that Novlee cannot fulfill its obligations due to the Buyer's failure to provide correct information about the order recipient.

In order to facilitate electronic communication, We remind You that your identification can be automated through the use of cookies. Identification will be automatic unless You clear your Internet browser history. It is therefore recommended to clear your Internet browser history when You close it. Novlee cannot be held responsible for any communication of personal data that one or more third parties may become aware of due to the express or implicit authorization You have given to such third party(ies) by leaving your Internet browser without clearing your history.

ORDER – PRIOR ORDER VERIFICATION

When We have the information to establish:

1. the invoice for your order,

2. to identify You as the person who placed the order, and

3. to allow Us to perform the delivery,
   
   

We will offer You different delivery methods. It will be up to You to choose one which will be invoiced at the indicated price. The order will be invoiced in accordance with the indicated price. The delivery method will apply to all Products in your cart; e.g., Products ordered on our Site and/or on an Application. The indicated price is valid for all Products. If You wish for the Products to be delivered according to different methods, You must place multiple orders.

Unless otherwise indicated, discount vouchers and gift cards do not apply to delivery costs.

So that You can know the price of your order, the delivery rate and the delivery method You have chosen will be added to your cart, the total indicating the price You will actually pay for your order. We remind You that this price does not include customs duties and may not include all taxes that You may be required to pay under the legislation applicable to You.

By clicking on “continue” We will indicate the proposed payment methods. After choosing the payment method, You will be invited to complete a form to identify the payment method You wish to use.

PAYMENT – SECURITY OF PAYMENT METHODS – FIGHT AGAINST FRAUD

We offer you various payment methods to settle your order:

• Credit card (Visa, MasterCard, Discover, American Express)

• PayPal

• Apple Pay

Transactions are carried out through payment processing platforms that allow payments to be collected. The payment transaction is issued and carried out by third-party companies – By making a payment through our Services, You may be asked to have a personal account. Therefore, we do not have access to your bank details. Also, to combat fraud, We have implemented order verification procedures. These means may allow Us to block and, if necessary, cancel an order if fraud is detected. You will then be notified by email at the address You provided to Us. If this cancellation is not warranted, do not hesitate to contact our customer service.

ORDER FINALIZATION – CONTRACT CONCLUSION

To finalize your order, We provide You with a summary of the information related to your order, allowing You to check the details of your order. Thus, before clicking the button to finalize the order and express your acceptance, You have the option to edit and modify the billing address, shipping address, desired shipping method, and the Products and Services in your cart.

To finalize the order, You must click on "Validate my order". You acknowledge that placing an order implies an obligation to pay. Failure to pay prevents any order formation. You are then immediately provided with an order number at the email address You indicated during the ordering process. Your order confirmation results in the conclusion of a contract between Novlee and you, and implies:

• Your firm acceptance of an offer presented by Novlee, particularly through the Website or its Applications (including mobile applications) or any other organized sales system published by Novlee, without the simultaneous physical presence of the Parties, by exclusive recourse to one or more remote communication techniques; and

• Acceptance of these General Terms and Conditions of Sale; and Unless otherwise stated, acceptance of immediate payment of the sale price of the Products and Services once the contract is concluded.

• Novlee may enter into the Agreement with You based on the information You have provided – or Novlee may refuse to enter into the Agreement with You based on data analysis performed to verify the conformity of your order with these General Terms and Conditions of Sale, including the place of delivery and fraud prevention measures. An email acknowledging receipt of the order, its acceptance by Novlee, your acceptance, and the payment of the order will be sent by Novlee to the email address You provided during the ordering process ("Order Confirmation Email").
  
  

ARCHIVING

The archiving of communications, purchase orders, and invoices is carried out on Novlee's servers in order to allow both Parties to obtain a copy of the elements enabling the conclusion of the contract.

SPECIFIC PROVISIONS FOR SUBSCRIPTION OFFERS (SECURPOST PREMIUM)

Some Services offered by Novlee, such as Securpost Premium, may be subject to an optional subscription, subscribed directly via the Securpost mobile Application, and not at the time of Product purchase.

The subscription is offered for an initial contractual period defined at the time of subscription, with a single or recurring payment depending on the chosen formula. At the end of this period, the subscription is automatically renewed for an identical duration, unless terminated by the User under the conditions provided.

In accordance with regulations, you will be informed by email or notification in the Application of the automatic renewal no earlier than three (3) months and no later than one (1) month before the renewal date.

After the initial period, you can cancel your subscription at any time and without notice, directly via the Application or according to the terms provided by the platform used for subscription (App Store, Google Play, etc.).

Any month started remains due in case of cancellation during the period.

You will be notified of this automatic renewal by a dedicated email sent to the email address you provided. This email will be sent to you no earlier than three (3) months and no later than one (1) month before the end of the initial contractual period.

DELIVERY OF PRODUCTS

Delivery time

In the absence of any indication or agreement to the contrary regarding the delivery date, We undertake to deliver the Products You have ordered within thirty (30) calendar days after the conclusion of the contract and payment of the order.

Delivery Conditions – Prerequisites

Delivery (hereinafter the "Delivery" in these General Terms and Conditions of Sale) is effected by the transfer of physical possession and/or control of the Product. Delivery of the Products shall be presumed to have been made when:

• The delivery of the Product(s) will be made to the address You have indicated; or

• The delivery of the Product(s) will be made either to You or to the third party You have designated (other than the carrier); or

• The Product has been activated and linked to an account.

Any risk of loss or damage to the Product(s) is transferred to You at the moment You, or the third party You have designated, take physical possession of the Product(s). You are required to comply with certain prerequisites attached to the delivery, particularly those indicated in the Novlee Services General Terms of Use. Thus, You or the person You have designated to receive the delivery:

• Must be present at the address indicated by You during the delivery hours if these hours have been indicated by Novlee or the carrier proposed by Novlee;

• Must proceed, upon delivery, to verify the delivered Products and immediately notify Novlee, particularly by email, of any anomaly concerning the delivered items.
  
  

Any claim related to an error or anomaly in the Delivery must be made as soon as possible.

Failure of Delivery

In the event of a return of an order due to an impossibility of delivery not attributable to Us or to the company We have commissioned to carry out the delivery, We may, without prejudice to other rights You have as a Consumer and Buyer, claim from You the costs necessary for a new shipment. This could be the case, in particular, if You do not comply with the prerequisites attached to the delivery.

Delay in Delivery

You may terminate the Contract if We do not deliver to You within thirty (30) calendar days after receiving the Order Confirmation Email and payment of your order, unless We have indicated in your order a date greater than thirty (30) calendar days after receiving the Order Confirmation Email and payment of your order.

However, prior to this termination of the Contract, You must formally request Us to deliver within a reasonable additional period. Termination can only occur if We do not deliver to You within this period. Your termination of the Contract must be made by registered letter with acknowledgment of receipt or by a written statement on another durable medium.

The contract is considered terminated when We receive this letter or writing informing Us of this termination, unless your order has been delivered to You in the meantime. You may, however, terminate the contract immediately if We do not comply with the deadlines indicated above and if compliance with the applicable deadline constitutes an essential condition of the contract for You. This essential condition results from the circumstances surrounding the conclusion of the Contract or from an express request You made before the conclusion of the contract. If the contract is terminated under the conditions indicated above, We will refund You all sums paid, no later than fourteen (14) days following the date on which the Contract was denounced.

6. Novlee's right of withdrawal

The provisions of this article shall not deprive You of any rights guaranteed by law.

CONDITIONS

You have a period of thirty (30) days from the date of order of the Product to withdraw.

This thirty (30) day period expires after the date You placed your order. The Product order date is indicated on the order confirmation. This commercial withdrawal granted by Novlee is not applicable in the following cases:

• For all digital content;

• When You cannot return the Product and its accessories to Us in their original packaging;

• For Services offered by Novlee such as hosting solutions;

• For Novlee Services subject to a subscription, particularly the Securpost Premium Service, once it has begun to be executed at your request;

• When the returned Product does not correspond to the Product subject to this commercial withdrawal. This element can be established by means of the MAC number of our Products;

• When the returned Product has been used under conditions not conforming to the instructions given by Novlee for the use of the Product. This may be the case if the Product is returned broken or in a state that does not allow Us to resell the Product as is. Thus, any reconditioning requiring the change of one or more components of the Product excludes the right to commercial withdrawal;

• When the Product has come into contact with water, even though We do not mention the "waterproof" or "impermeable" nature of the Product;

• In case of supply of goods made to the Buyer's specifications or clearly personalized;

• In case of supply of goods likely to deteriorate rapidly;

• In case of supply of goods that have been unsealed by You after delivery and which cannot be returned for reasons of hygiene or health protection;

• In case of supply of audio or video recordings or computer software when they have been unsealed by You after delivery;

• In the case of the supply of digital content not supplied on a tangible medium, where the performance has begun with your prior express consent and your express acknowledgment that you thereby lose your right of withdrawal;

• Any Product that has not been purchased through the Website published by Novlee (including www.securpost.app) cannot benefit from this right of withdrawal. The User is invited to contact the person or distributor who sold them the Product.

HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL?

The decision to withdraw must be communicated to Us through an unambiguous statement in which You clearly express your wish to withdraw (e.g. letter sent by post or e-mail) or by contacting our customer service. For commercial management purposes and to improve our Products and Services, We may ask You to explain your decision.

 

CONSEQUENCES

By expressing your decision to withdraw, You undertake to return the Product(s) subject to the withdrawal and all their accessories to Us as soon as possible. The return of the Product(s) is at your expense. You will bear all costs of returning the Product(s). The burden of proof of exercising this commercial withdrawal and returning the Product(s) rests with You. The Product(s) and their accessories must be returned to the addresses communicated to You by our customer service.

As soon as We receive the Product(s) and after checking them, We will refund You, as soon as possible, the price of the Product(s), excluding delivery costs, bank charges, and customs duties. We will make this refund using the same payment method You used for the initial transaction. With your agreement, We may offer You to make the refund through another payment method; in any case, You will not incur any fees due to the refund.

However, if the verification of the returned Product(s) reveals a condition for exclusion from this commercial withdrawal, We may offer You the following choices: To return the Product to You at your expense and risk upon prior payment of the return costs; Destruction of the Product – Repair of the Product. The latter occurring if You refuse to pay the return costs of the Product within fourteen (14) days from Our notification that your Product is not covered by the commercial withdrawal.

7. Legal withdrawal

Consumers located within the European Union will be subject to the provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

You will find the specific information concerning this legal right of withdrawal in the appendix to these General Terms and Conditions of Sale.

European Consumers may still benefit from the provisions applicable to the commercial withdrawal granted by Novlee, if the provisions relating to "Novlee's right of withdrawal" are more favorable than those granted by the law of their country of residence.

 

8. After-sales service

We provide an after-sales service for any questions regarding our Products and/or Services.

In order to respond to your support request, some of your personal information may be temporarily transmitted to our after-sales service until the problem is resolved. We ensure that our after-sales service strictly adheres to our privacy policy.

9. Warranties

It is your responsibility to verify that the Product and/or Service you wish to order complies with the legislation of the country of delivery and the conditions applicable to the entry of Products and/or Services into the country of delivery.

WARRANTY AND LIABILITY ATTACHED TO THE MEANS ALLOWING ORDERS TO BE PLACED ON THE WEBSITE OR ON OUR APPLICATIONS

In accordance with the Terms of Use of the website and the Terms of Use of the Applications, and unless otherwise provided by mandatory legal provisions, particularly due to the occurrence of bodily injury, Novlee's liability related to the use of the Website and/or Applications and the technical means for placing orders shall not be incurred due to direct or indirect, material or immaterial damages, including loss of profit, loss of opportunity, loss of clientele, loss of data, loss of image that You suffer.

THE SERVICE ATTACHED TO THE MEANS FOR PLACING ORDERS ON THE WEBSITE OR APPLICATIONS IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." NOVLEE MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND TO YOU, IN CONNECTION WITH THE WEBSITE, APPLICATIONS, OR THE SERVICE ATTACHED TO THE MEANS FOR PLACING ORDERS ON THE WEBSITE OR APPLICATIONS. THUS, NOVLEE DOES NOT GUARANTEE, IN PARTICULAR, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

 

WARRANTY ATTACHED TO NOVLEE PRODUCTS.

By placing an order on the Website and/or through our Applications, You benefit from the warranties applicable to each Product. These warranties may vary depending on the State where You have your usual residence. You will find the warranties corresponding to your Product here.

LEGAL GUARANTEES

Legal Guarantees apply independently of any commercial guarantee that may be granted (Novlee extended guarantee). In accordance with French law, if You are a consumer within the meaning of the Consumer Code and provided that Novlee is the seller from whom You acquired the goods or services, Novlee is liable for defects in conformity of the goods with the contract under the conditions of articles L 217-4 et seq. of the Consumer Code and for hidden defects of the sold item under the conditions provided for in articles 1641 et seq. of the Civil Code.

LEGAL GUARANTEE OF CONFORMITY

The seller is obliged to deliver goods that conform to the Contract and is liable for any conformity defects existing at the time of delivery. The seller is also liable for conformity defects resulting from the packaging, assembly instructions, or installation when the installation was carried out by the seller under the Contract or under their responsibility. To be compliant with the Contract, the goods must:

1. Be fit for the purpose usually expected of similar goods and, where applicable, correspond to the description given by the seller and possess the qualities that the seller presented to the Buyer in the form of a sample or model, present the qualities that a Buyer can legitimately expect given the public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling;

2. Or have the characteristics defined by mutual agreement by the Parties or be suitable for any special use sought by the Buyer, brought to the attention of the seller and accepted by the latter.

Actions resulting from a lack of conformity are time-barred after two (2) years from the delivery of the goods.

You can choose between repair or replacement of the goods, subject to the cost conditions provided for in article L. 217-9 of the French Consumer Code. You are exempt from proving the existence of the conformity defect of the goods during the six months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

LEGAL WARRANTY FOR HIDDEN DEFECTS OF THE SOLD ITEM

The seller is bound by the warranty for hidden defects of the sold item which render it unfit for its intended use, or which so diminish this use that the Buyer would not have acquired it, or would have given only a lower Price for it, had they known about them. An action resulting from redhibitory defects must be brought by the Buyer within a period of two (2) years from the discovery of the defect. You may then choose between rescission of the sale or a reduction in the selling price in accordance with article 1644 of the Civil Code.

10. Personal data protection

For Novlee, the protection of its Users' privacy is of the utmost importance.

We invite you to carefully read our Privacy Policy, as well as our Novlee Services General Terms of Use and our Terms of Use for Applications related to Novlee Products and Services (including Securpost services).

You have a right to access, rectify, delete and oppose information concerning you.
You may also, for legitimate reasons, object to the processing of your Personal Data.

11. General provisions

FORCE MAJEURE

Any event that is deemed both unforeseeable, irresistible and external, and which prevents Novlee from fulfilling its obligations in accordance with these General Terms of Sale, is considered a Force Majeure Event (hereinafter the "Force Majeure Event").

The following events are specifically considered Force Majeure Events: strikes, floods, fires, lockouts, disruptions or failures in transport services, difficulties in supplying raw materials or energy, any communication interference, or any other event preventing Novlee from fulfilling, in whole or in part, its obligations provided for by these General Terms of Sale relating to Securpost Products and/or Securpost Services.

Any obligation suspended due to a Force Majeure Event will be re-executed immediately once the cause of the Force Majeure Event has ceased.

 

ENTIRE AGREEMENT

These General Terms of Sale constitute the entire agreement between You (the Buyer, Consumer or User) and Novlee, concerning the purchase or use of Securpost Products and Services, and cancel, exclude and replace any prior commitment, exchange or agreement relating to the same subject.

You acknowledge that other contractual documents issued by Novlee, including the Novlee Services General Terms of Use or the Application Terms of Use, may also apply complementarily to these General Terms of Sale, depending on the terms of subscription or use of Securpost Products and Services.

SURVIVAL

If any provision of these General Terms of Sale is deemed invalid or unenforceable by a competent court or jurisdiction, the invalid or unenforceable part or provision shall be deemed unwritten.

NON-WAIVER

No failure, delay or partial performance by Novlee of one or more rights provided for by any of the stipulations of these General Terms of Sale shall be interpreted as implying a waiver by Novlee to subsequently invoke this stipulation or to avail itself of the possible failure of the other party to this stipulation.

PROOF – ELECTRONIC COMMUNICATION

Any notification, information or communication between You and Novlee, in connection with the purchase, order or use of Securpost Products and Services, may be made electronically, including via the email address provided during the order or through the customer area accessible on the website www.securpost.com or on the Securpost Applications.

You acknowledge that you are fully informed that Novlee may send you any communication electronically, which you expressly accept.

In the event of a dispute or litigation between Novlee and You, arising from or in connection with your use of a Securpost Product or a Securpost Service, the Parties undertake to act in good faith, as quickly as possible, and prior to any legal action, to attempt to resolve the dispute through an amicable procedure or an out-of-court dispute resolution.

The Parties may also agree to resolve their dispute through the online dispute resolution platform made available by the European Commission. You can access it at the following address:
👉 https://ec.europa.eu/consumers/odr

These General Terms of Sale are governed by French law.

CONTACT US

You can contact Novlee company:

• By message via our support email: support@securpost.app

• Directly from the Securpost mobile application

Securpost products and services are published by Novlee. You can also write to us at support@novlee.com for any questions related to the company.

APPENDIX: LEGAL WITHDRAWAL

1. Conditions and deadlines for the right of withdrawal

You have a period of fourteen (14) days to exercise your right to withdraw from the Contract concluded with us. The fourteen (14) day period runs from:

• The receipt of the Product by the Buyer or by a third party, other than the carrier designated by Novlee or designated by the Buyer. The receipt (hereinafter "Receipt") of the goods by the Buyer means the delivery of the Product or its activation.

• The conclusion of the contract for service contracts.

For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first good.

In the case of an order for several goods delivered separately or in the case of an order for goods composed of multiple lots or parts whose delivery is staggered over a defined period, the withdrawal period runs from the receipt of the last good or lot or the last part.

In the context of the provision of services, You may ask Us to execute the contract immediately. If You have exercised your right of withdrawal from a service contract whose execution has begun, at your express request, before the end of the withdrawal period, You must pay Us an amount corresponding to the service provided until receipt of the communication of your decision to withdraw; this amount is proportionate to the total price of the service agreed in the contract.

 

2. Exclusions from the right of withdrawal

The right of withdrawal cannot be exercised for contracts:

• For the supply of services fully performed before the end of the withdrawal period and whose execution has begun after the consumer's express prior agreement and express waiver of their right of withdrawal;

• For the supply of goods manufactured according to the Buyer's specifications or clearly personalized;

• For the supply of goods likely to deteriorate rapidly;

• For the supply of goods that have been unsealed by the Consumer after delivery and that cannot be returned for reasons of hygiene or health protection;

• For the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

• For the supply of digital content not supplied on a physical medium whose execution has begun after the consumer's express prior agreement and express waiver of their right of withdrawal.

• Hereby, the Consumer and/or the Buyer gives their express agreement for the supply of digital content independent of any physical medium before the expiration of the withdrawal period. In this case, the Consumer and/or the Buyer waives the exercise of their right of withdrawal.

3. Procedures for exercising the right of withdrawal and returning the Product

The decision to withdraw does not need to be justified and must be communicated to us through an unambiguous statement expressing your will to withdraw. To this end, and before the expiration date, you can communicate your decision through the withdrawal form model annexed below (but this is not mandatory). The burden of proving the exercise of the right of withdrawal rests with You as the Buyer. This is why we advise You to notify your decision to withdraw by registered letter with acknowledgment of receipt.

Exercising the right of withdrawal obliges You to return the Product(s) subject to withdrawal to us within a maximum period of fourteen (14) days from the date of communication of your decision to withdraw.

The return of the Product is carried out at your expense. You shall only bear the direct costs of returning the goods. The burden of proving the exercise of the right of withdrawal and the return of the Product(s) rests with the Buyer.

In the context of the exercise of the right of withdrawal, your liability may be engaged in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods.

4. Conditions for reimbursement after exercising the right of withdrawal

The exercise of the right of withdrawal allows Novlee to refund all sums paid when You purchased the Product(s) and/or Services.

However, the reimbursement of delivery costs will be made on the basis of the standard delivery method offered by Novlee. The standard delivery method corresponds to the least expensive delivery method offered to the Consumer before they place their order. Proof of this delivery cost can be provided by Novlee by any means.

No refund can be made before Novlee receives the Products or before communication of proof of shipment of the Product(s) subject to the exercise of the right of withdrawal.

Novlee will make this reimbursement using the same payment method You used for the initial transaction. However, and with your prior agreement, another payment method may be used. Your agreement can be notified to us by electronic communications such as emails. The reimbursement must not incur any costs for the consumer.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within fourteen (14) days.

The withdrawal period expires fourteen (14) days after the day on which You, or a third party other than the carrier and designated by You, takes physical possession of the goods or of the last goods. To exercise the right of withdrawal, You must notify Us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, fax or e-mail). You can use the model withdrawal form but this is not mandatory. You can communicate your decision to Us at the following address:

Novlee SAS: 28 avenue des pépinières, 94260 Fresnes, FRANCE

You can also contact Us:

By email: support@securpost.app

EFFECTS OF WITHDRAWAL

In the event of your withdrawal from this contract, We will reimburse you all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract. We will proceed with the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, the date chosen being that of the first of these facts.

You must return or hand over the goods to Us without undue delay and, in any event, no later than fourteen (14) days after you have communicated your decision to withdraw from this contract. This deadline is considered to have been met if you return the goods before the expiry of the fourteen-day period. You will bear the direct costs of returning the goods.

Please complete and return this form if you wish to withdraw.

To the attention of
Novlee SAS, Withdrawal Service
28 avenue des pépinières 94260 Fresnes FRANCE

Email: support@securpost.app

I hereby notify you of my withdrawal from the contract for the sale of the following good:

Ordered on ____ / ____ / ____ (DD/MM/YYYY)

First Name / Last Name

Address

City / Postcode / Country

Date

____ / ____ / ____ (DD/MM/YYYY)

Signature

Updated on August 6, 2025

TERMS AND CONDITIONS OF USE FOR NOVLEE PRODUCTS AND SERVICES

1. RELATIONSHIP BETWEEN YOU AND NOVLEE

By using Novlee SAS products and services, including the website www.securpost.com, mobile applications such as Securpost, embedded software, programming interfaces (APIs), hosting services, or any other service published by Novlee (hereinafter "Products and Services"), you expressly and unreservedly accept these General Terms of Use (hereinafter "Novlee Services General Terms of Use").

These General Terms of Use constitute a contract between you and Novlee SAS, a company registered with the Créteil RCS under number 900 555 756, with its registered office at 28 avenue des Pépinières, 94260 Fresnes.

These Novlee Services General Terms of Use prevail, within their scope, over any other contractual document relating to the use of Novlee's services.

They include, in particular:

• Novlee's Privacy Policy;

• The Application Terms of Use, including for the Securpost application;

• The General Terms and Conditions of Sale applicable to Novlee Products and Services.

Novlee Products must be used in accordance with their user guide, available in the online help center accessible from the website www.securpost.com.

As a user, you acknowledge and guarantee:

• Having obtained and read a copy of these General Terms of Use;

• Being in possession of these GTU on a durable medium (e.g., printed, electronic backup);

• Being of legal age or having the necessary legal authorization in your country of residence to contract with Novlee.

Any objection or dispute from your part regarding these GTU will be considered as a refusal to use the Products or Services.

IF YOU DO NOT AGREE WITH THESE GENERAL TERMS OF USE, YOU ARE NOT AUTHORIZED TO USE NOVLEE PRODUCTS OR SERVICES.

2. MODIFICATIONS TO THE SECURPOST SERVICES GENERAL TERMS OF USE

The parties acknowledge that Novlee reserves the right, at any time, to modify all or part of these Novlee Services General Terms of Use, notably to incorporate legislative or regulatory changes, technical developments, or any other event that Novlee deems legitimate.

Any new version will apply from its online publication, without retroactive effect, and will replace previous versions.

We recommend that you regularly consult the GTU on the website www.securpost.com, and keep each version on a durable medium.

3. GENERAL PROVISIONS
   

FORCE MAJEURE

Any event that is deemed to be unforeseeable, irresistible, and external, and which prevents Novlee from fulfilling its obligations in accordance with the Novlee Services General Terms of Use, is considered a Force Majeure Event ("Force Majeure Event"). The following events are specifically considered Force Majeure Events: strikes, floods, fires, lockdown, disruption and failure in transport services, difficulties in supplying raw materials or energy, any communication interference leading to difficulties in fulfilling an obligation or performing any obligation required by these Novlee Services General Terms of Use, which will then be suspended for the duration of the Force Majeure Event. The performance of such an obligation will resume immediately once the cause of the Force Majeure Event ceases.

ENTIRE AGREEMENT

These Novlee Services General Terms of Use constitute the entire agreement between you and us, and cancel, exclude, and replace any previous undertaking on this subject.

SURVIVAL

If any provision of these Novlee Services General Terms of Use is held to be invalid or unenforceable by a competent court or jurisdiction, the invalid or unenforceable part or provision will be deemed unwritten.

NON-WAIVER

No failure, delay, or partial performance by Novlee of one or more rights provided for in any of the stipulations of these Novlee Services General Terms of Use shall be interpreted as implying Novlee's waiver to subsequently invoke this stipulation or to avail itself of the other party's possible failure to comply with this stipulation.

PROOF – ELECTRONIC COMMUNICATION

Any notification or communication between you and Novlee may be made by any electronic means. Thus, you are fully informed that Novlee may communicate information to you by any electronic and dematerialized means that can be directly or indirectly linked to your Novlee account for Products and Services.

JURISDICTION – DISPUTE RESOLUTION

In the event of a dispute or disagreement between Novlee and you arising from or in connection with your use of a Product or Service provided by Novlee, the parties shall, in good faith, as soon as possible and prior to any legal action, try to resolve the dispute through an amicable procedure or through out-of-court dispute resolution.

These Novlee Services General Terms of Use are governed by French law. In the event of a dispute arising from your use of a Product or Service provided by Novlee, the Parties undertake, before any legal action, to seek an amicable solution. In the event of a dispute, only French courts will have jurisdiction.

If, despite all our efforts to meet your expectations, you are not satisfied with our customer service, you can use a consumer mediator free of charge. The Paris Mediation and Arbitration Center (CMAP) will assist you in your efforts if you contact them: (i) via their online form (www.cmap.fr), (ii) by email at consommation@cmap.fr, or (iii) by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS.

The parties may agree to resolve their dispute using the online dispute resolution platform provided by the European Union. You can access the platform here:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Updated on August 05, 2025