SECURPOST.APP ONLINE STORE RETURN AND REFUND POLICY

The securpost.app website is published by Novlee SAS, a French company with a capital of [to be completed if applicable], whose registered office is located at 28 avenue des Pépinières, 94260 Fresnes, registered with the Créteil Trade and Companies Register under number 900 555 756, VAT FR 00 900 555 756 (hereinafter "Novlee").

Securpost is a product and service marketed by Novlee SAS.

HOW TO RETURN YOUR ORDER?

If you are not entirely satisfied with the ordered items, you have a period of thirty (30) days from the receipt of your order to return it.

You must contact support before making your return:
support@securpost.app

REGARDING THE ITEM(S) TO BE RETURNED:

The item(s) must be returned in their original packaging with all accessories provided, unused, so that they are suitable for resale. Any item returned incomplete, damaged, or without its original packaging will not be eligible for a refund. Shipping costs associated with returning your order:

Return shipping costs are the sole responsibility of the customer unless prior agreement has been obtained from our services. As return costs may vary depending on the nature, weight, and location, we invite you to contact support for more precise information. Reshipment of your order:

The risks associated with reshipment are borne by the customer. Therefore, we recommend that you keep all proof of said return. We advise you to return items by tracked or registered mail such as Colissimo or any other means of transport allowing tracking of the return of the product(s). As proof, these documents must imperatively include the following information: the recipient's address, the shipping date, and the package number.

HOW DO I RETURN OR EXCHANGE AN ITEM IF I RECEIVED A NON-CONFORMING OR DAMAGED ITEM?

If your order contains one or more defective items or items that do not match what you ordered, please contact support at support@securpost.com within eight (8) working days of receiving your order.

Support will inform you of the procedure to follow.

HOW ARE REFUNDS PROCESSED?

Novlee will refund you within a maximum of four (4) working days (excluding banking processes) from the date of receipt of the package at its premises. An email confirming this refund will then be sent to you.

PLEASE NOTE THAT:

Refunds are made exclusively by bank transfer. They take into account any discount codes used. They are made using the same payment method used when placing the order.

HOW DOES AFTER-SALES SERVICE WORK?

For your information, Novlee, as the seller, undertakes to provide a contractual "Manufacturer's Warranty."

If your product turns out to be defective under the manufacturer's warranty, or breaks down, we invite you to contact support to obtain the after-sales service procedure.

Please note that:

Support may ask you to perform remote operations and/or updates before establishing a diagnosis. This diagnosis cannot be definitive without examining the product. To issue a definitive diagnosis of the problem encountered, support may request the return of the product for in-depth examination. The customer may be asked to pay in advance the return costs related to after-sales service if support has not been able to determine the exact cause of said after-sales service. The customer is invited to follow the after-sales service procedure set up by Novlee, for which instructions will be sent by email. After-sales service delays may vary; Novlee cannot commit to a firm deadline. Nevertheless, support undertakes to maintain an intervention and after-sales service period of less than 7 working days (except in special cases) and to keep the customer informed of the progress of their case by email and/or phone.

POLICY CHANGE

Novlee's privacy policy may evolve. If so, we will change the last updated date on this page.

Updated on August 06, 2025.